Spa Manager

Spa Manager

£30,000 per annum

Spa Manager

 

Qualifications:

  • Beauty qualification to NVQ level 2 and 3 or equivalent desirable
  • Good educational background (GCSE’s and A’ levels or equivalent)
  • People management qualification highly desirable

 

Previous Experience and Knowledge:

  • 2 Years Spa Management experience within a UK Spa at a 4-star level essential.
  • Proven track record on managing and driving finances and P&L.
  • Prior sales/merchandising/inventory management experience required
  • Ability to handle multiple tasks at one time often switching from one to another without loss of efficiency or composure
  • Must be detailed oriented, friendly and organized
  • Excellent customer service, communication, and interpersonal skills required
  • Good standards of computer literacy in Microsoft Word, Excel, PowerPoint and Excel

 

Aptitudes:

  • Ability to maintain positive relationships.
  • Co-operation: ability to build relationships to support team members, share resources and knowledge and collaborate with others to achieve goals.
  • Communication: ability to convey information clearly and concisely both in person, via correspondence and over the phone, and express oneself well and professionally and listen to others and ensure understanding of information.
  • Flexibility: ability to adjust to work processes or procedures, adapt to others, and work effectively and in a positive manner when under pressure or in ambiguous situations.
  • Organising: ability to manage your time, handle multiple activities, establish priorities, meet deadlines, deal with distractions and interruptions, and overall work efficiently and effectively.
  • Dependability: to have excellent timekeeping and attendance and ability to understand the importance of information and activities that are confidential to the Company.
  • Decision making: ability to make logical and sound decisions based on careful consideration of alternative courses of action.
  • Planning: ability to develop strategies, define processes and procedures, and monitor plans.
  • Analytical thinking: ability to analyse and understand information to draw conclusions.
  • Customer enthusiasm: ability to determine and address client/customer needs, seek feedback regarding level of service and satisfaction and continually strive to exceed customer expectations.
  • Team coaching and development: ability to identify learning needs, provide feedback and develop team member’s capabilities.
  • Empowerment: ability to encourage and support others to take accountability for their actions and decisions.
  • Leadership: ability to delegate responsibilities and control subordinates in a professional manner and manage diversity, by continuously identifying and developing your people management skills.

 

Attributes:

  • Self-motivated, enthusiastic and positive approach about their career
  • High personal standards and values
  • Proactive and assertive attitude
  • Dynamic both personally and professionally
  • Smart/Professional appearance
  • Friendly and gracious attitude towards management, staff and customers
  • Ability to empathize with clients and have a high standard of etiquette
  • Open to continuous learning by improving performance by increasing own efficiency, initiate courses of action and willingly take on new responsibilities
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