The below Spa Consultants and business' are well respected in their fields and we are delighted to represent them as dedicated along with an in-depth knowledge of their business.

And so, should you be looking to create a day spa or salon concept in the future that will far surpass your expectations and where you are looking for complete direction then please feel free to contact us or simply the companies directly.

Please also watch this space as we continue to develop partnerships with other spa related companies.

Blue Spa and Leisure Ltd

Blue Spa and Leisure Ltd, lead by Jeremy Smith, have been consulting for over 10 years, bringing a wealth of experience and knowledge to our clients.

We offer a very honest approach and taylor each consultancy package to the individual requirements of each project. If you are considering a new development, looking for a fresh approach to an existing business or need advice on operational management, please do not hesitate to contact us.

Our services include:

• Project Design and Development
• Operational Management
• Feasibility, research and market analysis
• Budgeting
• Sales and marketing
• Operational audits

Please email: info@bsandl.com or call 01225 334 544

Visit our website: www.bluespaandleisure.co.uk

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Santi

Santi provides business development consultancy, professional coaching and mentoring support and training programmes to salons and spas worldwide.

Santi professional services include:

• Opening Project Consultancy for new salon and spa ventures.
• Bespoke business development coaching for owners, management skills development for managers, and group training programmes for therapists of existing businesses.
• The Highly acclaimed annual Santi Development Membership Programme for owners and managers of salon and spas who what to work on their business as well as in them.
• Mystery shopper services, organisational audits, change management programmes and 'exquisite' client care programmes for businesses with a determination to deliver the best for their clients and staff.

Susie Santiago, the founder of Santi, has experience in design, PR, Marketing, and 10 years senior management experience in the restaurant sector. This, combined with 14 years management experience the spa and beauty sector, makes Susie is an expert in building profitable businesses, she has successfully operated both large (150 staff) and small (15 staff) salon and spa businesses.

She is a passionate about the design and implementation of operational systems and the creation of effective communication strategies that help motivate spa and salon teams to deliver excellent client care.

An inspirational speaker on the subject of management and development, she has been regularly invited to be a judge for the Salon of the Year, and the UK and European Spas of the year.

Please visit the Santi website, www.santi-santi.com there is extensive information about the services Santi offer, testimonials from past clients and a great recommended reading list.

Review the great business building advice in the articles that Susie has written for leading publications, also published on the web site.

Call Susie on 0208 563 7478 or email on susie@santi-santi.com

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The Spa Set

The Spa Set has been formed by freelance spa consultant Lisa Knowles to provide either a turnkey spa 'package' (from concept through design, build, launch and operational management training) or any part therein. For those with existing spas, large or small, the company can assist by upgrading and improving standards, operational procedures, treatments, training and troubleshooting.

"The concept, style and design of a spa should be unique and individual. By consulting with and, where needed, bringing together new teams of specialists on any given project, The Spa Set will always provide fresh ideas and new solutions" states Lisa.

"It is not uncommon for spa operators to find that they are in need of specialist help in just a few key areas of their business. The Spa Set can enter a project at any stage and as a 'component service' can provide professional advice and assistance to meet any singular requirement."

The Consultancy
The following services can be offered either as a whole package to run for the duration of a project or as specific services that can be utilised to suit individual needs:

• Research
• Assess potential of intended market
• Evaluation report on local competition
• Establish 'points of difference'
• Devise an operational philosophy
• Business feasibility study
• Development
• Develop spa concept
• Recommend most suitable equipment, products and treatments
• Design
• Provide technical data sheets on all areas of the design
• Assist Architect on drawing plans for design and operational concept
• Advise on room technical specifications (lighting, M&E, acoustics)
• Technical data for specialist equipment
• Advise on specific furniture design (therapy room units, reception desks etc.)
• Floor space options (allowing for flexibility of use)
• Operational flow (relating to 'Guest Journey')
• Attend site meetings
• Periodic site visits during construction stage
• Where required The Spa Set can recommend and work alongside specialist Architects and Designers who work exclusively on spa, fitness and leisure projects

Financial Guidance

• Equipment budgets
• Equipment procurement
• Spa product procurement
• Pricing strategy to suit the target market
• Set staff targets and advise on commission structures
• Operational Set-up
• Critical Path - agree to timetable for construction, equipment procurement, marketing, staffing, training and spa opening
• Advise on local licences following health & safety regulations
• Supply equipment lists and suggested suppliers (whilst negotiating the best possible terms)
• Write and provide an operation procedures manual
• Set operating and staffing standards
• Develop signature treatments
• Advise on computer software systems
• Design and print of marketing literature
• Suggest marketing strategy
• Instigate management system
• Recruitment & Training
• Advise on the most suitable Recruitment Agencies or recruitment procedure
• Prepare person specifications and job descriptions for all staff
• Interview for management positions including trade tests
• Prepare a recruitment schedule for all staff
• Prepare a training schedule for all staff
• Train in the spa's unique philosophy and operational standards
• Monitor staff progress
• Troubleshooting
• Continuous review of operational/treatment philosophy
• Guidance and assistance to management in all areas until established
• 'Mystery shop' service

Previous Projects
Lisa Knowles originally trained as a Beauty Therapist and College Lecturer over fourteen years ago. Since then she has gained experience in a wide variety of roles including training, management and consultancy.

Consulting on operational procedures, standards and the launching of the first European-style spa in New South Wales, Australia.
Contracted to set-up and provide standards of operation for the Langham Hilton, London; as well as working with the Designers, advising on the operational flow and furnishings suitable for a spa environment.

Working with the owners of a small high street salon advising on treatment room and reception designs.
Designed and developed 'signature treatments' for an international spa brand, now in use worldwide.

Regularly requested to train and demonstrate Synchronized Massage
Freelancing with internationally recognised Spa Consultants, WLI:

Worked on the commissioning of a 6,000m² 'fantasy spa' in an award winning resort in the Canary Islands.

Appointed as technical advisor for a multi-national company who develop spas in the USA.

Involved in the feasibility study and carried out research for a spa being developed in Taiwan.

Working alongside Marriott Hotels on the design, commissioning and operation of a 1,200m² spa and health club which opened in 2003 in Denia, Spain.

For Sheraton Hotels working with an international Architect on the internal design and concept of a 1,600m² Spa and Thalassotherapy Centre in Morocco.

Completed two projects for a highly prestigious British institution on the refurbishment of their health clubs and spas. Working alongside the Architects and Designers, as well as writing the operation standards procedures manuals for both clubs and assisting with the recruitment and training of staff.

Current Projects
Working with one of the UK's award winning designers on a spa hotel located in Western Ireland. An organic style spa in keeping with its surroundings offering, treatments using the local produce as well as full range of spa heat treatments, and stress relief programmes.

Commissioning, design and development of a day spa in North London combining traditional beauty treatments for the results-driven client and a spa environment for those who want to be pampered and to experience a range of heat suites and traditional mud treatments. This is the first of a new developing brand.

Developing a flagship spa for one of the spa industry's new product houses in a 5 star hotel located in the very trendy and affluent West London.

Assigned advisor to evaluate the treatments, products and service for a prestigious and well-known international product house at their flagship spa and subsequently given responsibility for the international brand.

Spa concept design for a 4 star city hotel group who eventually want to have a spa in all their new hotels - planning stages.

Design and commission of a large themed spa in Cyprus, working along side an internationally recognised Architect and Designer - planning stages.

Contact | Lisa Knowles, The Spa Set
Website: www.thespaset.com
Tel: +44(0)1462 421 923
Mobile: +44(0) 7956 578 608
Email: lisa@thespaset.com

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Jean Oliver Spa Consultancy

Jean Oliver Spa Consultancy offers an independent service to any company or individual wishing to create a new business or enhance an existing one. Jean is a recognised spa expert and has been an industry consultant for over 15 years following extensive operational experience at leading British health spas.

Building on a solid one to one client/consultant relationship, Jean offers unparalleled expertise and an intuitive understanding of the spa industry:

• Professional Guidance on the Set up, Management and Development of all areas of SPA
• Premium Thermal Suite Facilities, Spa Treatments, Health & Fitness.
• Location & Site Suitability
• Concept, Design & Layout
• Strategy, Operational Planning and Procedures
• Management and Staff Interviewing and Recruitment
• Standards of Service
• Contemporary or Mainstream Skin Care
• Pricing, Equipment & Furnishings
• Ingenious Spa menus
• Motivation & Client Care
• Mystery Customer Surveys
• Total Client Support & Guidance

Jean has worked with market leaders in all sectors of health, hospitality and leisure both in the UK and abroad. A highly personalized yet commercially aware approach has helped many businesses' realise their ultimate ambition and vision.

Jean is highly regarded throughout the industry and is often asked to join advisory boards and carry out judging assignments for professional trade and commercial organisations.

For Further Information on Services, Past Assignments and all important Testimonials.
Please visit: www.jeanoliver.com

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